It's interesting to notice that Google's help forums for different services are moving to a new platform initially created for a Yahoo Answers-like Q&A service. Some of the forums have already migrated (Google Talk, Chrome, AdSense) and the benefits are clear: the new forums clearly delimit answers from questions, answered questions from unanswered questions and they encourage people to answer more questions. After migrating its own help forums, Google might make the platform code-named Confucius available to the public.
{ via Blogoscoped Forum }